Frequently asked questions
Start with the basics
Do you offer both on-site and remote support?
Yes. My Tech Pals provides mobile, on-site support for homes and businesses in Nashville, La Vergne, and surrounding Middle Tennessee communities. Secure remote support is also available for software, setup, and configuration issues.
Do you support homes and small businesses?
Absolutely. We help families with everyday technology needs such as computer repair and Wi-Fi setup, and we support small businesses with managed IT, network, device, backup, and security needs.
What can I expect after I book an appointment?
We confirm the scope of the work, arrive on-site or connect remotely at the scheduled time, and work through the issue with you. Before we wrap up, we test the system together and make sure you understand what was done.
Support without surprises
How does your pricing work?
We provide clear, upfront pricing based on what you describe. If the job needs more complex diagnostics or hardware, we explain the change and get your approval before moving forward.
What does “no commitment required” mean?
If you need a one-time repair, you are not locked into a contract, membership, or long-term obligation. You can choose the kind of support that fits your situation.
How does the 30-day service warranty work?
If the same issue comes back within 30 days of your service, we will work to fix it at no additional charge. We stand behind the work we do and will talk through the next step with you.
How do travel fees work?
Subscription-bundled on-site visits include local travel within a 25-mile radius of La Vergne, Tennessee. One-time service calls or locations outside that radius have a flat $75 travel and logistics fee.
