Frequently Asked Questions
How Remote Support Works
3 Simple Steps
Step 1 – Call Us
Give us a call and tell us what’s going on. A real technician will answer and confirm how we can help.
No long holds. No call centers. Just real support.
Step 2 – Secure Connection
We’ll guide you step-by-step to start a safe, encrypted remote connection. You’ll always see what we’re doing and can end the session at any time.
🔒 Your privacy and security always come first.
Step 3 – We Fix the Issue
Once connected, we’ll diagnose and resolve the problem in real time—whether it’s slow performance, errors, setup issues, or anything else.
⏱ Most issues are fixed in minutes.
That’s It. Simple. Safe. Stress-Free.
You don’t need to be tech-savvy—we walk you through everything.
Call Now: 615-709-2002
or click Start Remote Support to get help immediately.
Is Remote Support Safe?
Yes. We use secure, encrypted tools and you stay in full control at all times. We can only access your device with your permission, and you can disconnect whenever you choose.
What does “No Commitment Required” mean?
At MyTechPals, “No Commitment” means exactly that—you’re never locked into any contracts or long-term obligations. Whether you’re a brand-new customer or someone we’ve helped before, you can request one-time service anytime with zero strings attached.
There are no down payments, no membership requirements, and no hidden obligations.
Just tell us what you need, and we’ll take care of the rest.
What’s the difference between a one-time service and a subscription plan?
One-time services are ideal when you have a specific, occasional need—such as fixing a broken device, removing malware, or setting up Wi-Fi. Subscription plans are suited for ongoing, recurring support—ideal for families or businesses wanting dependable, proactive maintenance and on-demand assistance. Advanced services apply when you need expert-level support (e.g., system upgrades, network optimization, cybersecurity projects) whether one-time or as part of a plan.
How do you handle pricing?
We provide clear, upfront pricing based on the issue you describe. However, some problems may require more time or effort than what was initially visible. If the scope of the issue changes during diagnosis, the price may also change.
We’ll always communicate any price adjustments before continuing, so you never get surprises—just honest, transparent service.
What can I expect after I book a service?
Once you’ve scheduled an appointment, we’ll confirm the time and scope, arrive (or connect remotely), complete the agreed job, and test to ensure everything is working. If the issue returns within 30 days, we’ll cover the fix again at no cost (per our warranty policy).